Traffy Fondue
Bangkok · Bangkok · Thailand
Civic labs and participation2018 (en Bangkok, 2022)
A public platform for reporting urban problems (potholes, rubbish, street lights, flooding) through LINE, the messaging app almost the whole country uses. Each report reaches the responsible office with a photo and location, and the sender can follow its progress. NECTEC built it and Bangkok adopted it on 31 May 2022; hundreds of local governments use it. It has cut response times sharply. Tensions: it leaves out people without a phone or connection and reduces participation to complaints.
- Led by
- NECTEC, a public research centre (NSTDA); adopted by the Bangkok Metropolitan Administration
- Status
- Active
- Participation
- Institution led, participatory
- Visitable
- No, it is a digital platform
- Contact
- No public contact on record
- Last reviewed
- 27 September 2026
Verification
Verified
This place is backed by at least one primary and one secondary source, reviewed within the last twelve months. The sources appear below with their consultation dates.
- Verified two sources including a primary one, or first-hand knowledge of the place
- Partial one source on record
- Unverified starting knowledge, sources pending
Sources
- Traffy Fondue: แอปพลิเคชันแจ้งและติดตามปัญหาเมือง ↗ · primary source · consulted on 27 September 2026 · NECTEC
- Traffy Fondue platform to enhance efficiency of public services ↗ · primary source · consulted on 27 September 2026 · NSTDA
- Traffy Fondue: a smart city citizen engagement ↗ · academic source · consulted on 27 September 2026 · Frontiers in Sustainable Cities (Thammasat University)